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Here’s a big +1 for AquaSource Customer Service

August 30

So I am currently redoing my downstairs bathroom (in brief for those that don’t know: completely gutted and replaced with awesomeness).  Cecily and I found what we considered to be the perfect faucet at Lowes:  AquaSource #0476590A with pull-down sprayer.

The problem is, I installed it, and somewhere along the line it started leaking on the top side of the sprayhead.  Fortunately, I kept the documentation, gave the AquaSource customer service department a call, and told them the part I needed (which was clearly listed in the documentation).  They told me there was no charge, and the item would be shipped out this week.

Talk about flooring me.  I’m honest, so being as I didn’t know what caused the problem (me or factory defect), I was expecting to pay for it.  Since I just got off the phone, there may be updates to this post, but assuming the part comes as expected (which I have no reason to doubt at this moment), now would be a good time to read this post’s title.  🙂

 

Posted by on August 30, 2011 in Personal, Reviews

54 Comments

54 responses to “Here’s a big +1 for AquaSource Customer Service

  1. Bill

    June 2, 2017 at 1:26 pm

    Aquasource is a great faucet if your looking to take a gamble that it will never wear out. Or if you enjoy being frustrated because no one stocks replacement parts. Theres also the enjoyment of having your water shut off while you wait for a plumber to install a new faucet that doesnt leak.

     
  2. Phyllis

    July 25, 2017 at 12:39 am

    Need package instructions for model #0749746 faucet.

    Phone 440-759-1972. Please contact me.

    Paperwork was lost. Thank youl

     
  3. Greg

    November 9, 2017 at 12:30 am

    I purchased two aqua source bathroom fixtures from Lowes, model #67508W-6027H2. After completing the replacement and turning the water back on I had no water coming out off the faucet. I called Aquasourec explained my problem and was told yes it is your problem. You put it in wrong. I informed the rep that I have water in both the hot and cold lines but nothing coming from the faucet. I was then told to take a limiter out of the system. I asked where do they put the limiter because I see nothing on the paper work showing a limiter. I was told they don’t put limiters in their products. This is the worst company

     
  4. Greg

    November 9, 2017 at 12:34 am

    I will do my best to discourage anyone from buying Aqua Source products. Their parts list/instruction sheet says to call before returning to your retailer. Don’y bother. If you have problems take it back and buy a good product. Moen or some other good brand.

     
  5. james Hart

    November 27, 2017 at 12:48 pm

    I have a customer with two double flush T 801 0274044 B31 aqua source toilets. They are making a bang or rattle after it`s flushed. only one of the toilets do this. It sounds like the seal on the tower flush valve or the fill valve. can the parts be obtained to repair problem.

     

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