So I am currently redoing my downstairs bathroom (in brief for those that don’t know: completely gutted and replaced with awesomeness). Cecily and I found what we considered to be the perfect faucet at Lowes: AquaSource #0476590A with pull-down sprayer.
The problem is, I installed it, and somewhere along the line it started leaking on the top side of the sprayhead. Fortunately, I kept the documentation, gave the AquaSource customer service department a call, and told them the part I needed (which was clearly listed in the documentation). They told me there was no charge, and the item would be shipped out this week.
Talk about flooring me. I’m honest, so being as I didn’t know what caused the problem (me or factory defect), I was expecting to pay for it. Since I just got off the phone, there may be updates to this post, but assuming the part comes as expected (which I have no reason to doubt at this moment), now would be a good time to read this post’s title.