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Here’s a big +1 for AquaSource Customer Service

30 Aug 2011

So I am currently redoing my downstairs bathroom (in brief for those that don’t know: completely gutted and replaced with awesomeness).  Cecily and I found what we considered to be the perfect faucet at Lowes:  AquaSource #0476590A with pull-down sprayer.

The problem is, I installed it, and somewhere along the line it started leaking on the top side of the sprayhead.  Fortunately, I kept the documentation, gave the AquaSource customer service department a call, and told them the part I needed (which was clearly listed in the documentation).  They told me there was no charge, and the item would be shipped out this week.

Talk about flooring me.  I’m honest, so being as I didn’t know what caused the problem (me or factory defect), I was expecting to pay for it.  Since I just got off the phone, there may be updates to this post, but assuming the part comes as expected (which I have no reason to doubt at this moment), now would be a good time to read this post’s title.  :)

 
 

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  1. Nicole

    October 3, 2011 at 6:03 pm

    Hi, Do you have the number that you called for AquaSource? I have the same faucet and it stopped working and I misplaced my paper work. I have been given the run around between lowes and an Aquasource manufacturer that did not make this faucet. Apparently there is more than one company who produces AquaSource. If you still have the number it that would be amazing and help my head ache.
    Thanks so much,
    Nicole

     
    • Jeremy

      October 3, 2011 at 6:11 pm

      I don’t have the number off hand, but a Google search turns up this one: 1-866-538-5535

      If I don’t forget, I’ll look up the number when I am back where the docs are.

       
      • Nicole

        October 5, 2011 at 12:37 am

        Thank you,
        Yes that is the number I called before. Unfortunatly that company isn’t the one who made my faucet.

         
        • Jeremy

          October 5, 2011 at 1:32 am

          You’re in luck — your comment reminded me while I happened to be home. :)

          The phone number is 1-866-237-3907 and they’re open 7am-7pm EST (according to my docs) and their email address is CS@partshelpers.com

          Good luck!

           
    • joe

      June 6, 2013 at 5:08 pm

      just called aquasource they have a different number 1-866-417-7564. looked up the model number on lowes web sight because like everyone else I threw out the box once I installed it and they are sending me my part free of charge no questions asked.

       
  2. merl wilson

    May 16, 2012 at 10:23 pm

    missing the top cap on faucet handle. model# 67361-1027H2 Item# 224802 Please tell me how I can get one. It was not in the box.

     
    • Jeremy

      May 17, 2012 at 1:02 am

      Check my reply to the comment directly above yours — it has their phone number.

       
  3. Sandra

    August 1, 2012 at 12:53 pm

    I have a model #67157-1008D1 AquaSource kitchen faucet. The whole thing still looks like new except for the faucet spout which has corrosion spots over the whole thing. I am I able to buy a replacement spout only?

     
    • Jeremy

      August 1, 2012 at 1:19 pm

      I don’t work for AquaSource or represent them in any way, so I really have no idea, but I can’t imagine why not. Like I said, they sent me the replacement spout on mine for free, so I would say it’s a good likelihood. You just need to call them directly.

       
      • Manny

        October 30, 2012 at 5:54 pm

        the phone number that was given to me by Lowe’s is 866-417-7564. but due to hurricane Sandy they are not answering the phones today.

         
  4. Danielle

    November 13, 2012 at 2:29 pm

    I have the aquasource item # 224802 that I bought from Lowes 3 years ago and the sprayer block broke. Lowes said they could not order me just the sprayer, so I called the (866)417-7564 # and I gave her the item # and they are sending me the new part tomorrow free of charge!:)

     
  5. Corey

    February 24, 2013 at 1:26 pm

    Did you ever think of putting the customer service phone
    number on here? I have looked everywhere and cannot find it.

     
    • Jeremy

      February 24, 2013 at 2:15 pm

      Look harder …

       
  6. Jimmy

    February 26, 2013 at 10:06 pm

    AquaSource is awesome. I bought it at Lowes and saved the box because AquaSource has a lifetime warranty. After 5 years, the nozzle head stopped working between the two different spray functions and ended up spraying everywhere. I called 866-538-5535, gave them the model number, and they’re sending out a replacement nozzle head for FREE. I wish every company stood behind their products like AquaSource.

     
  7. Bob

    March 21, 2013 at 10:19 pm

    My owner’s manual for an AquaSource Model #0478000! (Pull-Down Kitchen Faucet from Lowes) has 1-800-531-3342 ext 3600 8AM to 5 PM EST Mon – Fri

     
  8. Fred

    March 23, 2013 at 8:50 pm

    Too bad they have quit answering the phone. I called 4 times in the last week, get a recording to hang on, then get disconnected after about 5 seconds. Bought a new faucet. And I liked the old one better.

     
  9. Kelli

    April 4, 2013 at 4:54 pm

    Thanks so much for this info! I had gone back to the store and Hateful Harriet was no help, as you can imagine! :) I googled trying to find what to do and came across this… I really appreciate you posting this and am happy to say that they are sending me a replacement sprayer unit for free!
    Thanks again!

     
  10. Jim Kerhin

    June 27, 2013 at 4:44 am

    I have a basic 4″ centers 2 handle AquaSource lav faucet that is leaking out of the spout.
    It’s a little over 1 year old.
    I can’t figure out how to get the handles off to change the cartridges. There are no screws of any kind that are visible anywhere on the handles and they don’t have any seams to unscrew from the housing base.

    H E L P !

     
  11. Sridhar reddy

    January 3, 2014 at 3:36 pm

    Another big +1 for AquaSource. I was not sure about the company when I bought a faucet from them at Lowes. But when I needed a spare part, I could not believe how easy it was to order it. They did not charge anything. Super cordial and free shipping. Not many companies left like this today. I do not write reviews for most companies but AquaSource deserves credit for maintaining high US standards of customer service.

     
  12. Sridhar Reddy

    January 3, 2014 at 3:39 pm

    BTW, the customer service phone number for AquaSource products sold at Lowes is 1-866-417-7564 and for their products sold at Home Depot is 1-866-538-5535

     
  13. Jason

    August 8, 2013 at 2:38 pm

    There’s a small set screw under each handle. Loosen that and the handle should come right off.