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Here’s a big +1 for AquaSource Customer Service

30 Aug 2011

So I am currently redoing my downstairs bathroom (in brief for those that don’t know: completely gutted and replaced with awesomeness).  Cecily and I found what we considered to be the perfect faucet at Lowes:  AquaSource #0476590A with pull-down sprayer.

The problem is, I installed it, and somewhere along the line it started leaking on the top side of the sprayhead.  Fortunately, I kept the documentation, gave the AquaSource customer service department a call, and told them the part I needed (which was clearly listed in the documentation).  They told me there was no charge, and the item would be shipped out this week.

Talk about flooring me.  I’m honest, so being as I didn’t know what caused the problem (me or factory defect), I was expecting to pay for it.  Since I just got off the phone, there may be updates to this post, but assuming the part comes as expected (which I have no reason to doubt at this moment), now would be a good time to read this post’s title.  :)

 
 

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  1. Larry Lederer

    April 8, 2014 at 8:28 pm

    I cannot find valves/cartridges for my bathroom faucet.
    My zip code is 08088. Do you have any ideas?

    I bought this at Lowe’s and they do not sell Aqua Source valves.

    Every one tells me that they are the same as Delta but this one is not. I can send you pictures if you want!

    Thanks,
    Larry

     
  2. Bette

    June 30, 2014 at 5:09 pm

    I am looking for Aqua Source item 0306203 Model FWOB4402BNC chrome and Brushed Nickel Finish. I have on and love it and would like to get another for my remodeling project.
    Can you tell me where I can purchase. Tried Lowes but no luck

     
  3. Jerry M Griffith

    July 30, 2014 at 3:55 pm

    Having trouble with faucet at tub. the plactic gear(splined) bushing inside the handle is cracked. We cannot turn off the water completely. We need to replace the plactic gears. This is happening on both the hot and cold handles. Please help us

     
  4. Jason

    August 8, 2013 at 2:38 pm

    There’s a small set screw under each handle. Loosen that and the handle should come right off.